SmartMidomid-office
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SmartMido by Amadeussystem
Built for airline travel agencies

The mid-office system for the modern travel agency.

From the first ticket a GDS sends to the invoice your customer receives, SmartMido runs the entire mid-office — bookings, documents, payments and reporting — in one connected, real-time system.

GDS feeds · all four supported
Amadeus1ALIVE
Altea1ALIVE
Sabre1SREADY
Galileo1GREADY
One platform

Everything an agency does after the sale.

The layer between your GDS and your accountants — raw ticket feeds become clean documents, payments and reports, ready to hand off.

✈

GDS-native ingestion

Tickets, PNRs and refunds stream in automatically from Amadeus, Altea, Sabre and Galileo.

◫

Split-screen workspace

Agents handle the whole order — documents, payments, quotes — side by side, without switching tabs.

▣

Payments & statements

Receipts, bank statements and balances tracked and linked against every ticket — paid vs owed, clear.

✎

Custom invoices & quotes

Design invoices and quotations your own way — layout, branding, fonts — emailed to the customer.

▤

Reports & Excel export

Every report the accountants need — sales, BSP, income statement — downloaded straight to Excel.

▱

Live dashboards

Revenue, bookings and margin by agent, branch and airline — updating in real time.

↻

Refunds & gratuity

Refunds tracked as a true liability, overpayments split between company and agent — settled cleanly.

🔒

Document locks

Freeze finalized tickets manually or on a timer, so settled records can’t be quietly changed.

◷

Full action history

Every action is logged — see exactly who changed what, and when. A complete audit trail.

How it works

Connect. Record. Reveal.

Bookings arrive from the GDS and statements from the bank. SmartMido records every ticket, tracks the payments against it, and turns it all into reports your back office can rely on.

01 Connect
✈
Amadeus · Altea
live GDS feed
◎
Sabre · Galileo
GDS
▦
Bank feeds
auto statements
MIDO
Record & Track
03 Reveal
▣
Payments
paid & owed per ticket
▱
Dashboards
revenue & margin
▤
Reports & invoices
ready for the back office
Architecture & trust

Built different from a SaaS.

SmartMido isn’t one shared cloud app that everyone logs into. Every company runs on its own — which is exactly what makes it secure, resilient and yours.

🛡

Isolated, never shared

Unlike a typical SaaS, each company gets its own container and its own database. Your data is physically separated — it can never touch another company’s.

🔑

Permissions you control

Role-based access down to the individual action — every person sees and does exactly what you grant them, and nothing more.

🔄

Nothing is ever lost

A feed can be late or drop entirely; the parsers keep running and backfill the moment data returns — so no ticket slips through.

☁

Work from anywhere

A cloud web app with nothing to install — sign in from a phone, tablet or laptop. All it needs is an internet connection.

Proven & scaling

Running real agencies today.

0
Agencies operating live
0
GDS systems supported
24/7
Automated ticket & bank feeds
1st
International go-live · ULN → MNL
MeteorReactTypeScriptMongoDBoplog real-timeisolated deploys
SmartMido

Let’s build your mid-office together.

We shape SmartMido around how your agency actually works — your branches, your currencies, your reports — and keep building it with you. It starts with a live demo on your own data.

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