From the first ticket a GDS sends to the invoice your customer receives, SmartMido runs the entire mid-office — bookings, documents, payments and reporting — in one connected, real-time system.
The layer between your GDS and your accountants — raw ticket feeds become clean documents, payments and reports, ready to hand off.
Tickets, PNRs and refunds stream in automatically from Amadeus, Altea, Sabre and Galileo.
Agents handle the whole order — documents, payments, quotes — side by side, without switching tabs.
Receipts, bank statements and balances tracked and linked against every ticket — paid vs owed, clear.
Design invoices and quotations your own way — layout, branding, fonts — emailed to the customer.
Every report the accountants need — sales, BSP, income statement — downloaded straight to Excel.
Revenue, bookings and margin by agent, branch and airline — updating in real time.
Refunds tracked as a true liability, overpayments split between company and agent — settled cleanly.
Freeze finalized tickets manually or on a timer, so settled records can’t be quietly changed.
Every action is logged — see exactly who changed what, and when. A complete audit trail.
Bookings arrive from the GDS and statements from the bank. SmartMido records every ticket, tracks the payments against it, and turns it all into reports your back office can rely on.
SmartMido isn’t one shared cloud app that everyone logs into. Every company runs on its own — which is exactly what makes it secure, resilient and yours.
Unlike a typical SaaS, each company gets its own container and its own database. Your data is physically separated — it can never touch another company’s.
Role-based access down to the individual action — every person sees and does exactly what you grant them, and nothing more.
A feed can be late or drop entirely; the parsers keep running and backfill the moment data returns — so no ticket slips through.
A cloud web app with nothing to install — sign in from a phone, tablet or laptop. All it needs is an internet connection.
We shape SmartMido around how your agency actually works — your branches, your currencies, your reports — and keep building it with you. It starts with a live demo on your own data.